Curiosity & Insights for Insurance

Curiosity drives the desire to seek out new information, explore different perspectives, and challenge the status quo. It fosters critical thinking, fuels innovation, and promotes continuous learning, empowering insurance professionals to uncover hidden insights and craft more effective, creative solutions that directly impact their day-to-day roles.

In today’s rapidly evolving insurance industry, where digital transformation is redefining traditional ways of working, curiosity and the insights it brings are essential.

It enables professionals to adapt, stay informed, and navigate future challenges, all while contributing to innovation in their organisations. This course offers participants the tools to thrive in this shifting landscape by helping them go beyond surface-level answers, delve deeper into complex challenges, and discover new opportunities for growth and efficiency.

Learning Outcomes

Aligned with the Curiosity and Insight competencies outlined in the Chartered Insurance Institute’s Professional Map, EDII’s Curiosity & Insights for Insurance course encourages a proactive approach to problem-solving. By focusing on building curiosity and applying structured insights, this course equips participants with the skills needed to challenge assumptions, improve decision-making, and lead innovation within their teams.

Through this engaging, interactive course, participants will:

Develop advanced questioning techniques that drive deeper insights and uncover hidden opportunities, helping to solve real-world insurance problems faster and more effectively.

Gain skills in gathering both qualitative and quantitative data to challenge assumptions and validate decisions, especially within the Empathise stage of Design Thinking.

Learn how to reframe problems and challenges into actionable opportunities that foster innovation, supporting the Define stage of Design Thinking.

Who is the course for?

In a rapidly changing insurance industry, where digital transformation is redefining how challenges are approached, the ability to connect, and elicit relevant, intentional insights is vital.

This course provides the building blocks for strategic thinking in the insurance industry and is designed for professionals at all levels—whether early in their careers or experienced practitioners looking to refresh and refine their skills.

It is ideal for individuals across all areas of the business who want to enhance their curiosity and sharpen their questioning and problem-solving techniques.

Whether you are an emerging professional building core competencies or an experienced leader seeking to experience fresh approaches, this course equips you with an introduction to Design Thinking, and the essential tools to thrive in an evolving insurance environment, driving both personal and organisational success.

Course Features

3 Hours of Learning

Real-time Virtual Training

Expert Facilitation

Post session assessment quiz

Course Content

This course focuses on the curiosity and insights driven by the Empathise and Define stages of Design Thinking. We teach participants how to use structured techniques to uncover deeper insights, reframe challenges, and devise innovative, future-focused solutions.

Participants will develop the skills to ask the right questions, gather insights, and position problems as opportunities—all essential skills for thriving in an increasingly data-driven and technology-oriented insurance world.

This course will cover:

Curiosity and Insights: A Catalyst for Innovation in Insurance

Why curiosity is critical in today’s insurance landscape.

Techniques for asking strategic, thought-provoking questions that lead to deeper insights.

The role of curiosity in challenging assumptions and driving innovative thinking, leading to better problem-solving and decision-making.

Empathise: Gaining Deeper Insights through Design Thinking

Using empathy to truly understand customer needs and market challenges.

Practical methods to move beyond surface-level observations and uncover underlying issues and opportunities.

How to gather both qualitative and quantitative data to inform decision-making.

Define: Reframing Challenges into Opportunities

How to synthesise insights from the Empathise stage to redefine problems into more actionable opportunities.

Approaches to reframing challenges that uncover new paths for innovation.

Aligning redefined challenges with business goals and strategic outcomes to create value.

EDII Design Thinking

CPD Accreditation

This course is accredited for Continuing Professional Development (CPD) and is aligned with the Chartered Insurance Institute’s Professional Map, accounting for up to 3 hours of structured learning.

Cost

£395 plus VAT

Session Dates:

This course is delivered in real-time via Microsoft Teams, allowing participants to engage directly with our expert facilitators. The virtual format is designed to be highly interactive, with a combination of live instruction, practical exercises, and collaborative breakout sessions.

Thursday, 28th November 2024, GMT

Start 9:00am

Finish: 12:30pm

Breaks: Two 15-minute breaks

Participants will benefit from:

Real-time interaction with the instructors and peers, ensuring immediate feedback and engagement.

Breakout group discussions to apply the Empathise and Define techniques to real-world scenarios.

A flexible online environment that allows for high-quality learning, regardless of location, while maintaining the professional feel of in-person sessions.